Support

Description

When attempting to connect a device to Toolbox Remote, the device fails to connect after clicking the email link.

Impact

This is currently known to happen when connecting a Toolbox 8 device to Toolbox Remote. This occurs when the Toolbox application is open on the desktop and the user clicks the "Click here to automatically pair your system" link when using the email option in Toolbox Remote.

Resolution

This can resolved by closing the Toolbox application and then clicking on the "Click here to automatically pair your system" link.