Press Releases

Staples Canada Standardizes on PC-Doctor Service Center™

RENO, Nev. ( June 2, 2009) — PC-Doctor Inc., the global leader in diagnostic and system information, announced today STAPLES Canada has standardized on PC-Doctor Service Center™, the world's #1 hardware diagnostic toolkit.

STAPLES EasyTech (ET) repair technicians across Canada will use the software in stores to troubleshoot suspected hardware issues, and to validate repairs have been made properly.

"Standardizing on a common hardware diagnostic tool helps us deliver a consistent experience, so customers know the high level of service they can expect from us," said Paul Stire, manager technical service of STAPLES Canada. "We chose PC-Doctor for our standard because of the company's support of our operations in the United States and Canada, and because it is based on the same diagnostics used by the world's biggest PC makers."

With more than 300 tests that increase the speed and accuracy of diagnosing issues correctly the first time included, PC-Doctor Service Center is the most complete hardware diagnostic product on the market. In addition to diagnostics, it includes an advanced reporting feature that technicians can use to create branded reports of the tests results and repairs made for customers.

"We are delighted to be part of the STAPLES ET strategy to deliver consistent service excellence across the country," said Kim Seymour, PC-Doctor senior account manager. "The newest version, PC-Doctor Service Center 7, has faster, updated diagnostics, significantly improved tools, and the ability to take detailed snapshots of the system under test to clearly show all changes made to hardware and drivers."

About STAPLES Canada Founded in Toronto in 1991, The Business Depot Ltd./STAPLES Canada Inc. is Canada's largest supplier of office supplies, business machines, office furniture and business services for the small business and home office customer. The company is an everyday low price retailer. The chain operates stores in all provinces across Canada under the banners STAPLES Canada and Bureau en GrosMC. Marketing Magazine's Marketing/Leger 2008 Corporate Reputation Survey ranked STAPLES Canada/Bureau en Gros number one among Canada's top 100 companies surveyed in Canada. The company has over 13,500 employees serving customers through more than 300 office superstores, catalogue, and e-commerce. STAPLES, STAPLES® Business Depot™/ Bureau en GrosMC is committed to making shopping easy by offering customers three ways to shop: online, by catalogue and in-store. More information is available at www.staples.ca.