Press Releases

PC-Doctor Introduces Cloud-Based Remote Diagnostics Tool for Service Technicians

Service Center Remote brings computer repair out of the shop and into the cloud

RENO, Nevada (August 9, 2017) — PC-Doctor, Inc., the global leader in PC and Android system health, today announced the addition of Service Center Remote to its lineup of industry- leading hardware diagnostic tools. PC-Doctor diagnostics tools are used by technicians globally, providing industry standard diagnostics, the most extensive system information available along with professionally branded reports. Service Center Remote takes things one step further, offering cloud-based remote diagnostics that are reliable, secure and easy to use.

Developed in response to the needs of computer technicians, computer repair shops and tech support centers, Service Center Remote moves computer repair out of the shop and into the cloud. Leveraging the same diagnostic technology used by many of the world’s largest computer OEMs and factories, Service Center Remote enables testing of customer systems from anywhere in the world in just a few easy and secure steps. Cloud-based reports allow viewing of test reports from anywhere with an internet connection, providing seamless sharing of test and system data among team members.

“Repair shops are able to pinpoint hardware issues without the need to be physically in front of a device experiencing issues,” said Kim McKay, Senior Manager of Enterprise Sales & Support for PC-Doctor. “Technicians can save travel time, as well as minimize the number of components needed when repairs are necessary.”

Service Center Remote provides independent technicians, computer repair shops, tech support centers and IT departments the ability to centralize expertise and run more efficient repair operations—while identifying issues quickly and accurately with hundreds of diagnostics. Additionally, Service Center Remote is available in a variety of plans to enable users to run multiple concurrent diagnostic sessions, so technicians can troubleshoot efficiently no matter the size of the organization.

“The faster we can understand if it is a hardware or software issue, the better,” said Andy Allen, managing director of Allen Computer Services in the United Kingdom. “It’s more economical. With PC-Doctor, we can provide a customized diagnostic report, and that lends a lot of credibility to everything we do. We get it right because of PC-Doctor.”

Service Center Remote is being released in conjunction with Service Center 11, the newest update in PC-Doctor's premier PC, Android and Mac hardware diagnostic toolkit.

For more information on Service Center Remote, including plans, pricing and licensing options, visit www.pcdremote.com. To learn more about Service Center 11, visit www.pcdservicecenter.com.